Skip to main content
Machine-readable version for agents: /support.md

​
Channels

The in-app contact form on /pro (POST /api/leads/v1/submit-contact) is Turnstile-protected and intended for humans in a browser; agents should use email instead.

​
Response expectations

  • Free / Pro / API — best-effort support via email and GitHub. No formal SLA.
  • Pro Business — priority support on the same channels. No formal SLA.
  • Enterprise — dedicated support with committed response times, agreed per contract.
When writing about an API issue, include your key prefix (never the full key), the endpoint, and any request IDs or X-RateLimit-* header values you received.

​
Before you write in

  • Is it an outage? Check status.worldmonitor.app and the public health probe GET /api/health?compact=1.
  • Find, create, or replace a wm_ key — follow Find or replace your license / API key. Full keys are shown only once and cannot be recovered; revoke a lost key and create a replacement.
  • Key rotation / limit increases — Authentication & Usage, Rate Limits, or email support.
  • Billing self-serve — invoices, cancel, and renew live in the customer portal at worldmonitor.app/pro.
  • Delete the signed-in account — Avatar → Plan & billing → Delete account, then type DELETE. Cancelling a subscription is not account deletion. If you cannot sign in, email [email protected] from the account address so support can confirm the Clerk user id. Anonymous use has no server account; clear local site data instead. Export remains a support request.